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Intercom MCP

Intercom

Streamable HTTP (recommended); legacy SSE (deprecated)13 documented tools6

About Intercom MCP

Intercom-hosted remote MCP server for searching and retrieving conversations, contacts, companies, and Help Center articles, with article creation and updates.

What you can use it for

  • Find conversations and customer contacts.
  • Retrieve company, contact, conversation and help article records.
  • Search and manage Help Center article content.
Connection and setup
Hosting
Remote, hosted
Transport
Streamable HTTP (recommended); legacy SSE (deprecated)
Endpoint
https://mcp.intercom.com/mcp
Authentication
OAuth browser flow recommended; Bearer API token is an alternative. Access is limited to the signed-in teammate's Intercom permissions. Workspace must be US-hosted.

Requirements

  • Intercom workspace hosted in the US; other regions are not currently supported.
  • OAuth or API token with required read scopes for users/companies and conversations, and read/write articles scopes for Help Center article operations.
  • MCP client supporting remote HTTP; npx mcp-remote can bridge clients with local stdio-only config.

Setup steps

  1. Add https://mcp.intercom.com/mcp as a remote server in a compatible client.
  2. Complete the browser OAuth consent flow. For bearer authentication, create an Intercom API token with only required scopes and store it locally as a secret header.
  3. Search using the `search` query DSL or specific search tools, then pass returned IDs to `fetch` or resource-specific get tools.
  4. For article changes, inspect the intended article and draft content first; user approval should precede create/update actions.
  5. Use cursor pagination (`starting_after`) or page pagination as documented; reconnect or restart if cached tool definitions are stale.
Tools 13

Intercom official docs list exactly 13 tools. Hosted MCP requires authenticated access and currently supports US-hosted workspaces; article create/update are write operations.

  • search

    Universal query DSL search for conversations and contacts.

    01
  • fetch

    Retrieve detailed resource information by ID.

    02
  • search_conversations

    Search conversations with filters and pagination.

    03
  • get_conversation

    Retrieve a conversation and its parts.

    04
  • search_contacts

    Search contacts using IDs and contact attributes.

    05
  • get_contact

    Retrieve full contact details.

    06
  • list_companies

    List companies with filters.

    07
  • get_company

    Retrieve company details.

    08
  • list_articles

    List Help Center articles.

    09
  • search_articles

    Search Help Center articles.

    10
  • get_article

    Retrieve complete article details.

    11
  • create_article

    Create a Help Center article.

    12
  • update_article

    Update an article.

    13
Limitations and notes
  • Only US-hosted workspaces are currently supported.
  • Legacy SSE endpoint /sse is deprecated.
  • Intercom API rate limits apply.
  • Article tools can create or update content; confirm before writes.
Original sources
  • official tool reference

    Intercom docs list exactly 13 stored tools. Hosted endpoint is authenticated and currently supports US-hosted workspaces; create/update article tools can modify Help Center content.

  • official documentation or source

    Intercom docs list exactly 13 stored tools. Hosted endpoint is authenticated and currently supports US-hosted workspaces; create/update article tools can modify Help Center content.

Documentation checked 2026-10-28T13:00:03.000Z. Connection has not been runtime tested.

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