Refund Policy

Last updated 10 November 2026

This policy covers payments for MCPfolio paid options, such as the Pro plan and Spotlight placement.

All sales are final

Paid options are digital services that start being delivered as soon as you pay (for example, priority review or homepage placement). For that reason, all payments are non-refundable. This includes the case where a listing is later declined or removed for not meeting our review requirements, and Spotlight periods that you do not use in full.

Exceptions

We will correct or refund a payment when:

you were charged more than once for the same purchase, or charged an incorrect amount;
you were charged but the paid option was not delivered because of a fault on our side that we cannot fix; or
a refund is required by applicable law.

How to ask

For a billing error, email support@mcpfolio.com within 14 days of the charge. Include the email used at checkout, the date and amount, and your listing name. We aim to reply within 5 business days. Approved refunds go back to the original payment method through our payment processor, and may take several days to appear.

Payments and disputes

Payments are processed by Dodo Payments, our merchant of record. Please contact us before filing a chargeback so we can resolve it quickly. Listings tied to payments that are reversed may be removed.