# ServiceNow Instance MCP
> MCP server configured inside a ServiceNow instance, exposing administrator-selected instance tools through a tenant-specific endpoint.
Canonical: https://www.mcpfolio.com/servers/servicenow-instance-mcp
Last updated: 2026-10-28
## Catalog record

- Publisher: ServiceNow (official, instance-configured)
- Categories: productivity

## Website

https://www.servicenow.com/docs/r/intelligent-experiences/create-mcp-server.html

## Transports

Streamable HTTP

## Authentication

Instance/client authentication is configured for the ServiceNow client connection; exact OAuth issuer and client settings are instance-specific.

## Tools

- **case_summarization**: Summarize a case record.
- **email_recommendation**: Suggest an email reply.
- **incident_summarization**: Summarize an incident record.
- **lookup_case_records**: Fetch case records.
- **lookup_incident_records**: Fetch incident records.
- **lookup_kb_records**: Fetch knowledge base records.

## Sources

- [official_vendor_client_connection](https://www.servicenow.com/docs/r/zurich/intelligent-experiences/enable-ai-experiences/connect-mcp-server-client.html)
- [official_documentation](https://www.servicenow.com/docs/r/intelligent-experiences/create-mcp-server.html)
- [official_crawl4ai_tool_inventory_audit](https://www.servicenow.com/docs/r/zurich/intelligent-experiences/enable-ai-experiences/connect-mcp-server-client.html)
- [official_crawl4ai_tool_inventory_audit](https://www.servicenow.com/docs/r/intelligent-experiences/create-mcp-server.html)

## Setup

Use the interactive setup panel on [the detail page](https://www.mcpfolio.com/servers/servicenow-instance-mcp) to view instructions for each supported client.